If you don’t love your purchase from 30shades.com, Don’t Worry. We offer a ‘No questions asked’ return and exchange policy. Notify us within 3 days of receipt of order via email firstname.lastname@example.org call us on +91-40-44450079 Monday to Friday 10 am to 6 pm. We will send you a return email confirmation, post which, all you need to do is ship the unused product to us (at the shipping address mentioned below) in its original packaging along with the invoice and all labels/ trimmings intact. Products being returned can only be accepted in brand new condition.It should not be worn, washed, dry cleaned or dirty. Tags should be intact & attached to the garment.
Once we receive the product in satisfactory condition, we can offer you a either a store credit (the store credit can be used to purchase any product on www.30shades.com within 2 months of the issue of store credit) without charging any restocking fee, or give you a refund after deducting a restocking fee of Rs 250 only. Refund will be processed through same mode within 10 working days.
- There are no returns or exchanges on final sale merchandise.
Return Shipping Address:
Please put one copy of invoice inside the shipping box and preferably put a tamper proof packing on the shipping box. Please write our complete warehouse address on the packet along with the phone number. (M/s 30 Shades, 195 Nicholson Road, Near Diamond Point, Tarbund, Secunderabad, Telangana – 500 009. Customer Care No: +91-40-4445 0079). Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).
Standard shipping time:
- To all metros in under 2 – 3 working days
- To non – metros in under 5 – 7 working days
- If your region is not covered by any of the courier services we are associated with, we shall despatch via India Post, and the shipment time is expected to be under 14 working days.
Please note: since our logistics services are outsourced, we are unable to control the time taken for shipment. We however, work closely with them to ensure that the time frame mentioned above is adhered to, and that your consignment reaches you safe in the shortest time possible.